# Welcome to Neuro The Neuro Core cloud-based software platform integrates all of the disparate systems in your building including Building Management Systems (BMS), IoT networks, and wireless devices. Our Neuro platform uses standard, open protocols preventing vendor lock-in and enable real-time monitoring, analysis, and control of all your equipment. ## About Neuro * **Company Focus**: Neuro Building Systems specializes in integrating the **Internet of Things (IoT)** and **Building Management Systems (BMS)** through a **Software as a Service (SaaS)** platform. * **Mission**: To **revolutionize building management** by consolidating data to improve operations, performance, and efficiency. * **Technology & Innovation**: Enables **seamless cloud-based integration** of IoT and BMS, providing clients with enhanced control and oversight. * **Managed Services**: In addition to offering a platform, we provide **proactive monitoring** of system uptime and IoT device performance to ensure data reliability. * **Collaboration**: A **collaborative environment** where real-time data sharing helps optimize energy savings, system maintenance, building performance, and drive towards ESG goals. * **Sustainability**: We aim to support a **smarter, more efficient, and sustainable future** through our technology and services. ## User Guides * Dashboard * [Overview](/user-guides/overview) * [Issues](/user-guides/issues) * [Graphics](/user-guides/graphics) * Buildings * [Building Overview](/user-guides/overview/building-overview) * [Building Issues](/user-guides/issues/building-issues) * [Building Monitoring](/user-guides/building-monitoring) * Device * [Device Overview](/user-guides/overview/device-overview) * [Device Issues](/user-guides/issues/device-issues) * [Device Control](/user-guides/device-control) * [Device Activities](/user-guides/device-activities) * Other * [Automations](/user-guides/automations) * [Demand Response](/user-guides/automations/demand-response) * [KPI Calculations](/user-guides/kpi-calculations) * [Historian](/user-guides/historian) * [User Management](/user-guides/user-management) * [Subscription](/user-guides/subscription) ## Neuro Links * Neuro website: * Web Application: # Features ## **NeuroCore™** A **cloud-based platform** for **real-time monitoring, control, and analytics**. It enables advanced **Fault Detection and Diagnostics (FDD)**, dashboarding, and market signal integration for **Grid-Interactive Efficient Buildings (GEBs)** and **Distributed Energy Resources (DERs)**. **Key Features:** ✔ **Scalable Portfolio Management**\ ✔ **Multi-Tenancy - User Management & Profiles**\ ✔ **Real-Time Management and Control**\ ✔ **Fleet Management**\ ✔ **Fault Detection and Diagnostics (FDD)**\ ✔ **Technology Enablement**\ ✔ **Transparent and Secure Access** ## **NeuroEdge™** An **integration hub** for **building management systems (BMS) and IoT networks**. It acts as a **gateway** for aggregating data from various sources like **BACnet, Modbus, EnOcean, and Niagara**. **NeuroEdge™** also offers **turnkey solutions** for installing and maintaining **state-of-the-art control gateways** that connect to the cloud. **Key Benefits:** ✔ **Centralizes disparate platforms into one managed location**\ ✔ **Aggregates multiple sites across a portfolio**\ ✔ **Ensures secure, cloud-based connection for monitoring and control**\ ✔ **Provides data management and redundancy** # NeuroCore™ ## Overview This document outlines the essential IT requirements and network components needed for a successful deployment of the neurocore™ cloud-based solution. Utilizing the advanced neuroedge™ gateway, the neurocore™ application seamlessly integrates Building Management Systems (BMS), Hospitality Property Management Systems (PMS), and various IoT devices. Leveraging open-standard protocols, secure Zero Trust VPN connectivity, and robust hardware specifications, the neuroedge™ gateway ensures reliable, real-time data collection, centralized monitoring, analytics, and precise control of connected systems. ## Why Choose NeuroCore? * **Centralized Management:** Monitor and control equipment across multiple sites from one unified platform. * **Scalable and Secure:** Cloud hosted solutions leveraging MFA and single sign on * **Centrally Managed Energy Efficiency:** Participate in cost-saving programs like Demand Response (DR) through fleet management and global control capabilities. * **Real-Time Monitoring & System Control:** One interface to view and manage HVAC, lighting, and guestroom devices, reducing the need for multiple logins or platforms. * **Immediate Alerts & Fault Detection:** Proactive notifications when equipment underperforms, enabling faster response times, reducing downtime, and avoiding costly maintenance surprises. * **Energy & Operational Efficiency:** Streamlined controls and analytics reduce energy waste, improve system performance, and lower utility bills. * **Reduced Vendor Lock-In & Maintenance Costs:** Our vendor-agnostic architecture eliminates the need for multiple costly service contracts, allowing properties to avoid being tied to proprietary systems. * **Scalable, Future-Proof Infrastructure:** Whether adding new IoT devices, or integrating with PMS systems, NeuroCore grows with the property—protecting investment long-term. * **Seamless integration with IoT networks:** enabling leak detection, cold storage temp monitoring, kitchen ventilation, smart meters, toilet sensors, smoke & marijuana detection, and more. * **Customizable Reports** – Channel partners receive daily, weekly, or monthly reports, tailored to highlight the most important data for end users. * **Unlimited Training & Support** – We ensure our partners’ teams are fully trained and supported so they can onboard new users seamlessly. * **Integrates with BMS, PMS, and GRMS Systems** – Seamlessly connect and unify building management, property management, and guest room management systems into a single platform. * **Actionable Data for Smarter Decisions** – Without real-time insights and reporting, property managers can’t efficiently manage their buildings. Neuro provides the software, controls, active monitoring, and reporting necessary to proactively optimize building systems, Thermostats, IoT networks, and maintenance operations # Supported Systems and Protocols Supported Protocols NeuroCORE is compatible with a broad array of industry standard protocols, allowing seamless integration and communication across devices: * MQTT * Project Haystack * BACnet * Modbus * Bluetooth * LoRaWAN * Zigbee * WiFi *** ## Supported Systems Our platform supports a wide range of systems including thermostats and Building Management Systems, ensuring flexibility and compatibility across various building environments: ### GRMS Systems
### BMS systems
*** ## Supported Vender APIs
# Network Connectivity The default configuration specifies that Interface 1 must be connected to the property's primary network, providing essential internet access and enabling communication with all devices included in the integration scope. Interface 2 is reserved to support secondary or auxiliary networks, facilitating additional integration services or accommodating specialized **neuro**edge™ gateway configurations tailored to unique project requirements. This structured connectivity approach ensures flexibility, security, and reliable operation within diverse network environments. ## Standard On Prem Infrastructure Deployment Firewall Policy Management: Required Traffic Flows
## Hybrid Infrastructure Deployment
## Cloud API Infrastructure Deployment

# NeuroEdge™ ## ## Overview The neuroedge™ Gateway is an advanced IoT device engineered to seamlessly integrate Building Management Systems (BMS), Hospitality Property Management Systems (PMS), and various IoT devices into the robust neurocore™ cloud-based software platform. Utilizing open-standard protocols, neuroedge™ securely captures real-time data, enabling comprehensive monitoring, analytics, and precise control of building equipment. Its robust hardware features an Intel® Celeron Processor, dual Gigabit Ethernet ports, USB 3.0, and passive cooling technology for reliable performance and connectivity. Compact, energy-efficient, and highly flexible, neuroedge™ bridges Operational Technology and Information Technology, providing intuitive, centralized management from a single, user-friendly interface. ## Why Choose NeuroEDGE? * **IOT Device Integration:** Seamlessly integrate IoT devices, such as energy meters, wireless sensor networks, smart TRVs, water leak detectors, smoke and marijuana detection, and temperature sensors. * **BMS Platform Integration:** A gateway that bridges IT/OT systems such as BMS, VRF systems, domestic hot water systems, smart lighting, and HVAC mechanical systems to the cloud, ensuring secure data communication and central control. * **Advanced Network Monitoring:** Continuous monitoring of end devices and field controllers to ensure seamless operation and optimal performance of all installed systems. * **Secure Connectivity:** Utilizes advanced VPN technology to ensure reliable and secure communications to edge systems. * **Agnostic Device: NeuroEdge Gateway** acts as a **protocol-agnostic bridge**, seamlessly connecting to HVAC systems and IoT networks using **BACnet, Modbus, MQTT, LoRaWAN, Zigbee, Bluetooth, and more**—enabling unified data collection and control across all building systems.
# Features Intel® Quad-Core Celeron N3450 Processor for efficient IoT edge data processing. * neurocore™ cloud application enables centralized management and control of IoT, BMS, and PMS devices remotely. * Supports multiple protocols including BACnet/IP, Modbus, Haystack, OBIX, MQTT, API integrations, Inovonics, and Incom. - custom serial interfaces RS232 * Secure, container-based operating system for hosting neurocore™ applications at the edge. * Zero Trust secure VPN connectivity for encrypted and seamless cloud-to-edge communication and management.
# Specifications ## Hardware Specifications * **Processor:** Intel® Celeron N3450 (Apollo Lake), Quad-Core, 1.1GHz (up to 2.2GHz), 2MB L2 Cache * **Memory:** 8GB * **Onboard Storage:** 32GB eMMC 5.1 ## Ethernet Interface * **Ports:** 2x Gigabit Ethernet (WAN/LAN) * **Physical Layer:** 10/100/1000 Base-T (IEEE 802.3) * **Data Rate:** 10/100/1000 Mbps (Auto-Sensing) * **Interface:** Auto MDI/MDIX * **Mode:** Full/Half Duplex (Auto-Sensing) ## Power Supply and Consumption * **Input:** 12V 3A DC * **Consumption:** 2.5-4W ## Physical Characteristics * **Indoor Use Only** * **Material:** Durable ABS Plastic (White & Black) * **Dimensions:** 6.1 x 4.6 x 2.2 inches (156 x 117 x 57 mm) * **Mounting:** Desktop or Wall Mount * **Weight:** 1.11 lbs ## Environmental * **Storage Temperature:** -4°F to 140°F (-20°C to 60°C) * **Operating Temperature:** 32°F to 131°F (0°C to 55°C)
{% file src="/files/hrHNHkalY3oX35lvJFNG" %} {% file src="/files/5UuUqE9TcKGt2C143aSn" %} # Getting Started Account creation Setup Building access System requirements (browser compatibility, internet speed, etc.) Navigating the homepage # Account Management Editing profile information Changing passwords and security settings Subscription and billing management Deleting or deactivating an account # Setting Modification # User Guides Welcome to the user guides for Neuro-v3 dashboard. The following documents will detail how to use each aspect of the Neuro-v3 dashboard. ### Dashboard * [Overview](/user-guides/overview) * [Issues](/user-guides/issues) * [Graphics](/user-guides/graphics) ### Buildings * [Overview](/user-guides/overview/building-overview) * [Issues](/user-guides/issues/building-issues) * [Monitoring](/user-guides/building-monitoring) ### Device * [Overview](/user-guides/overview/device-overview) * [Issues](/user-guides/issues/device-issues) * [Control](/user-guides/device-control) * [Activities ](/user-guides/device-activities) ### Other * [Automations](/user-guides/automations) * [Demand Response](/user-guides/automations/demand-response) * [KPI Calculations](/user-guides/kpi-calculations) * [Historian](/user-guides/historian) * [User Management](/user-guides/user-management) * [Subscription](/user-guides/subscription) # Overview Welcome to Overview! Here’s a simple guide to help you understand the information you see: ## **What’s on the Dashboard?** * **Overview of Scores**\ Each card reports a KPI score ranging from 0 to 100 and to show how well the building is performing: * **Green Bar:** Good * **Yellow Bar:** Warning * **Red Bar:** Critical * **Card Overview**\ Each card consists of an overall KPI score, account average, industry average, and a list of issues. Below the cards, there is a graph of the changing scores over the last 30 days * **Network Card**\ ![](/files/PcctyyyImpJjmTARBvwK) * **Efficiency Card**\ ![](/files/qOSoZVWUyApLQZu29nv5)) * **Comfort Card**\ ![](/files/oznXS33RUdv2ICEMuPbA) * **Operations Card**\ ![](/files/f8JnQgYt8UzNHa7yMk1E) * **Building performance**\ Reviews the same information broken down into the individual selected buildings and lists their KPI scores and number of issues
* **Filters:** Upper right corner\ Can filter any of the listed info # Building Overview Welcome to Building Overview! Here’s a simple guide to help you understand the information you see: ## Building Performance The Site Performance box provides an at-a-glance view of your site's operational health by analyzing key metrics. It includes a comprehensive site KPI score and four KPI scores on the following: * **Network** * **Efficiency** * **Comfort** * **Operations** Each breakdown consists of the score, account average, industry average, and issues. ## Devices By Type Performance This box details device-specific information. The table consists of Device Type, KPI scores: * Score: Overall device score * Network: * Efficiency * Comfort * Operations And issues divided by critical, warning, and low. **Filters:** Upper right corner\ Can filter any of the listed info ## Active Issues This box shows you a list of all the issues at this building by severity: * Critical * Warning * Low Each tab consists of the Issue type, Total issues, Category, and affected device types. **Filters:** Upper right corner\ Can filter any of the listed info # Device Overview Welcome to Device Overview! Here is a simple guide to understand the page. ## Device At the top of the page, you will see an image of the device, the device type, device location, device issues, and other device specific information. ## Device Performance The Site Performance box provides an at-a-glance view of your site's operational health by analyzing key metrics. It includes a comprehensive site KPI score and four KPI scores on the following: * **Network** * **Efficiency** * **Comfort** * **Operations** Each breakdown consists of the score, account avg, industry avg, and issues. ## Device History To use the Device History you must configure the data points using the Edit History Settings \ (image of button) to show or hide points. ### How to configure After selecting the Chart settings a window will pop up with the data you can hide or show The possible data points will be listed with an eye icon next to the name, click the icon to show or hide the data point. Below the name there will be a box with the various settings of that data. You can customize the history chart using these * **Color:** click on the colored line or box to select a new color * **Line type:** select the desired type from the options # Issues Welcome to the Issues module! This section helps you keep track of current performance issues based on your selected filters. Here’s how to navigate and use the features: ### **Features:** * **Issues Table**\ Each tab lists the different issues in accordance with the sites. The table lists the building name, total number of issues, issue type, category, and affected device types. All of the data can be filtered using the two buttons on the top right-hand corner. * [⚠](#user-content-fn-1)[^1]**Critical issues**
* ⚠ **Warning**
* ⚠ **Low issues**
* **Building names**\ By clicking on the building name, you will be redirected to an overview page for that specific site. * **Issues**\ By clicking on the Affected Device type listed, you will be redirected to an overview page from that building's issues * **All Issues Table**\ Has the issues listed and gives the following information: Priority, Issue type, Category, Device Affected, Device Type, Location, time and date of First Detection, and Status. By clicking on the device affected, you will be redirected to a new tab with the overview of that specific device. * **Total Issues by Device Table**\ Has the Device name, Area, Device Type, and the degree of the issue (Critical, warning, low). By clicking on the device name, you will be redirected to a new tab with the overview of that specific device. [^1]: # Building Issues ## **All Issues Table** Has the issues listed and gives the following information: * Priority (Critical, Warning, Low) * Issue type * Category * Device Affected * Device Type * Location (Room and floor) * First Detected (Time and date) * Status (acknowledged or unacknowledged) By clicking on the device affected, you will be redirected to a new tab with the overview of that specific device. **Filters:** Upper right corner\ Can filter any of the listed info ## **Total Issues by Device Table** Has the devices listed and provides the following information: * Device name * Area (room) * Device Type * Degree of the issue (Critical, warning, low) By clicking on the device name, you will be redirected to a new tab with the overview of that specific device. **Filters:** Upper right corner\ Can filter any of the listed info # Device Issues ## Device At the top of the page, you will see an image of the device, the device type, device location, device issues, and other device specific information. ## Active Issues Lists the following device specific information: * Priority * Issue Type * Last detected * Duration * Status **Filters:** Upper right corner\ Can filter any of the listed info ## Resolved Issues Lists the following device specific information: * Priority * Issue Type * First Detected * Last detected * Duration * Status **Filters:** Upper right corner\ Can filter any of the listed info # Graphics Welcome to the Graphics module! Here’s a simple guide to help you navigate and use the features: ### **What Can You Do in the Graphics Module?** * **Access Remote Graphics**\ View graphics from your BMS controllers without needing to log into each controller through a separate VPN. ### **What You’ll See on the Graphics Module** * **Building Cards**\ Each card represents a different site and includes: * **Image of the building or Graphics View**: A visual representation of the building or the graphics you’ll see. * **Building Address**: The location or address of the building. * **View Button to the right of the location name**: Opens a new tab to access the BMS instance on-site ### **How to Use the Graphics Module** 1. **Browse the Cards**\ Each card shows a graphic of the building or a view from the BMS controller. 2. **View Graphics**\ Click the View Button on the card to: * **Open a Window**: This will open a remote session into the BMS controller, allowing you to see and interact with the graphics for that building. ### **Quick Actions** * **View Graphics**: Click the button to open a remote window into the BMS controller. * **Check Site Information**: View the image and address for each building. # Building Monitoring Welcome to Monitoring! This page gives you an overview of all the devices for the specific building. ## **All systems** Each tab of the table lists the different devices at the building. They are sorted by device type. Each tab lists: * Location (room and floor) * Device Name * Score (percentage) * Issues (✔- Good, ⚠ - Warning, ⚠ - critical) * Connection (,) * Other (This is dependent on the type of device) **Filters:** Upper right corner\ Can filter any of the listed info #### Each building will have other tabs dependent on the building. # Device Control ## How to Access 1. From the Dashboard, select your building 2. From the building popup, toggle to the monitoring tab 3. Once in the building monitoring, select your desired device 4. Once in the device popup, toggle to the control tab ## Control panel You will see an image of the device on the left and the control on the right. Use the drop-down and buttons to control the device. Selected confirm once the desired changes have been made. Once you change a setting, a green dot will appear next to the setting name. This indicates the change to be made once you select confirm. After confirming the change, the dot will turn orange indicating the change in progress. Once the dot is gone, the change has ocured. # Device Activities ## How to Access 1. From the Dashboard, select your building 2. From the building popup, toggle to the monitoring tab 3. Once in the building monitoring, select your desired device 4. Once in the device popup, toggle to the activities tab ## Activity Logs Here is where you can view the changes to the device. You will see a list indicating who made the change, if it was successful or failed, what the change was, the date and time of the change. # Automations ## How to Access Select the settings icon next to the building name and select the desired Automation (Seasonal Lockout or Economy Set Back) ## Seasonal Lockout By selecting this Automation, you can limit temperature setpoints for a specific building during specific times of the year. ### **Season Selection** * **Cooling Season**: Configure limits for the cooling period (e.g., summer). * **Heating Season**: Switch to configure limits for heating (e.g., winter). Click the desired season tab to set parameters for that season. ### **Date Range** * **Start Date**: Enter the date when the seasonal lockout begins. * **End Date**: Enter the date when the seasonal lockout ends. **Note:** These are required to activate the seasonal setting. ### **Cool Setpoint Limit** * This slider sets the **maximum allowed cooling setpoint temperature** during the lockout period. * Example: If set to **70°F**, occupants cannot set the cooling temperature above 70°F during the specified dates. ### **Cool Setpoint Limit Restore Value** * This slider sets the temperature value to **restore** the limit to once the lockout period ends. * It ensures the system returns to a pre-defined state after the season ends. ### **Heat Setpoint Limit** * Use the slider to set the **minimum allowed heating temperature**. * Example: If set to **68°F**, occupants cannot set the thermostat below 68°F during the heating season. ### **Heat Setpoint Limit Restore Value** * Use this slider to define what temperature the system should revert to **after the heating season ends**. * It acts as a default reset value for the heating setpoint limit. ### **Status Toggle** * Shows whether the seasonal lockout is **Enabled** or **Disabled**. * **Enabled (Green)**: The lockout is active. * **Disabled (Orange)**: The lockout is inactive. * To disable or enable simply click on the current status. ### **Steps to Configure Cooling Season Lockout** 1. Click the **Cooling Season** tab (should be selected by default). 2. Set the **Start Date** and **End Date**. 3. Adjust the **Cool Setpoint Limit** to your desired limit. 4. Adjust the **Cool Setpoint Limit Restore Value** (optional). 5. Ensure the status shows **Enabled**. 6. Click **Update** to save the settings. ### **Steps to Configure Heating Season Lockout** 1. Click the **Heating Season** tab. 2. Set the **Start Date** and **End Date**. 3. Adjust the **Heat Setpoint Limit** using the slider. 4. Adjust the **Heat Setpoint Limit Restore Value** if necessary. 5. Confirm the status shows **Enabled**. 6. Click **Update** to apply the settings. ## Economy Set Back The **Economy Setback** settings allow you to reduce energy consumption by automatically adjusting heating or cooling setpoints during specified time periods. This helps optimize building performance during off-hours or low-occupancy periods. ### **Setting Mode** * **Heat Settings**: Configures setbacks for heating periods. * **Cool Settings**: Switches to configure cooling setbacks. Click the appropriate tab based on whether you're setting a **heating** or **cooling** setback. ### **Setback Entries (Setback 1–4)** Each setback includes the following fields: **a. Time Field (Clock Icon)** * Input the **time period** for the setback by clicking on the clock icon and selecting the desired time (e.g., 10:00 PM – 6:00 AM). * Use a standard 24-hour or AM/PM format based on system configuration. **b. Temperature Field (Thermometer Icon)** * Enter the **setback temperature** for that period. * For **heating**, this is the *lower* temperature to maintain energy efficiency. * For **cooling**, this would be a *higher* temperature. **c. Enable/Disable Toggle** * **Off (Orange)**: The setback is inactive. * When clicked, it toggles to **On (Green)**, enabling the setback. * Only active setbacks will be applied during operation. You can configure up to **four different setback periods**. ### **Steps to Configure Cool Setbacks** 1. Ensure the **Cool Settings** tab is selected. 2. For each desired setback (1–4): * Enter a **time range** in the field with the **clock icon** (e.g., 9:00 PM – 6:00 AM). * Enter a **target setback temperature** in the field with the **thermometer icon** (e.g., 76°F). * Toggle the switch to **On** to activate the setback. 3. Click **Update** to save the configuration. ### **Steps to Configure Heat Setbacks** 1. Ensure **Heat Settings** tab is selected. 2. For each desired setback (1–4): * Enter a **time range**. * Enter a **target setback temperature**. * Toggle the switch to **On** to activate it. 3. Click **Update** to save the configuration. ### **Tips** * Stagger your setbacks to avoid overlap. * Use cooler setpoints during nights or unoccupied hours for maximum savings. * If using Cool Settings instead, switch tabs and follow the same process with higher cooling temperatures during inactive hours. # Demand Response ## Events DR Events consist of a date, start time, end time, plan, and a log. The date is the day of the event, and the start and end times reflect the window the event will take place on that day. An event must have one plan associated with it. A schedule is provided below the form once a plan is selected. This tells you when your stages run and if any conflict with the event’s end time. From the event table you can see all your events both completed and upcoming. Your completed events will have a log that you can view by clicking the ‘Log’ button on its row in the table. ## Plans DR Plans are the driving force of your event. It contains all the equipment and points you wish to control, their new values, and when you want the changes to take place. Each plan must have a ‘Main Stage’. This stage will run at the event’s start time. It must include at least one piece of equipment to control. There are two other stage types: pre and post. A pre-stage runs before the event’s start time. The stage ends when the event begins or when the next pre-stage begins, as you can have as many pre-stages as you like. Pre-stages require a time input of minutes and hours indicating its start time relative to the start time. For example, a pre-stage set at one hour will run at 2 for an event at 3. A post stage is defined by its start time after the event starts. So, a post-stage set at 45 minutes will run at 3:45 for an event at 3. Its end time is determined by the next post-stage or the event’s end time. If a post stage’s start time is after the event’s end time, it will not run. Currently, all thermostats are treated as one equipment. You can select all thermostats in rented rooms, unrented rooms, or both rented and unrented. And each thermostat has an allocation selector as well. This feature lets you choose a percentage of thermostats to be controlled. It defaults to 100% but if, for example, you select 25% and you have 100 thermostats, only 25 of them will be written to for controls. The 25 are selected by their difference from the DR setpoint and their current value. This way, thermostats far from setpoint are prioritized over ones that are closer or already at setpoint. This calculation and sorting are done every 15 minutes, so the batches can vary depending on their current values. ## Procedure 1. Create Plan 1. Navigate to the ‘Plans’ tab and select ‘Add Plan’ 2. Input a name, description, and select sites 3. Proceed to the ‘Stages’ tab of the form 4. Click on ‘+ Add Equipment’ and select the equipment and point you wish to control from the dropdowns provided and input a value 1. If your selection is a thermostat, note that there is an additional field to the right of the value field. With a default value of 100%, this value will limit how many thermostats will be controlled at a time. For example, if you have 100 thermostats and a selection of 25%, then only 25 thermostats will be controlled every 15 minutes. Those 25 will be the furthest from whatever setpoint you are sending, prioritizing them first and moving to others when the gap is closer. 5. Additionally, below the form’s tabs, you will see two buttons ‘+ Add Pre-Stage’ and ‘+ Add Stage’, which allow you to add stages before and after your required main stage. The main stage is scheduled to begin at the start of the event. Pre-stages are set to run at a given time *before* the start of the event. All other stages are to run at a given time *after* the start of the event. 2. Create Event 1. Navigate to the ‘Events’ tab and select ‘Add Event’ 2. Input the date of the event and the start and end times 3. View your log 1. In your Events table, if the event is over, there will be a button in the far right column of the table to access a data visualization allowing you to see how the event went. # KPI calculations The KPIs are grouped into four categories: Network, Operations, Efficiency, and Comfort. Each KPI score ranges from 0 to 100, or may be NULL if the metric is not applicable. ## What each KPI represents: * **Network:** Measures the percentage of equipment currently reporting data to Neuro. A higher score indicates more equipment is online and communicating. * **Operations:** Reflects how well a site or piece of equipment is functioning operationally. A lower score suggests potential operational issues. * **Efficiency:** Evaluates how efficiently equipment is operating. For example, if a domestic hot water (DHW) tank continues heating even after exceeding its setpoint, it is wasting energy, negatively impacting the efficiency score. * **Comfort:** Assesses how well equipment maintains comfort levels. For example, if room temperatures are significantly above or below their setpoints, the comfort score will decrease. ## Important Notes: * Only equipment that is currently reporting values to Neuro can have active issues impacting KPIs. * If equipment is offline, it will have a Network KPI of 0, and its Operations, Efficiency, and Comfort KPIs will be NULL, since performance cannot be evaluated without live data. ## KPI Hierarchy KPI scores are calculated at different levels: * **Equipment Level:** Each piece of equipment has its own set of KPIs, which decrease based on the number and severity of current issues. * **Site Level:** A site's KPIs are calculated as a weighted average of its equipment KPIs, with weights based on service area and a priority value assigned to the equipment. * **Overall Level:** The overall KPIs are computed as the average of all site KPIs. ## Impact of Issues on KPI Scores Each detected issue can be associated with a specific KPI category and assigned a Priority value. The Priority determines how much the issue affects the corresponding KPI score: * Higher priority issues have a greater negative impact. * Multiple issues can combine to further reduce the KPI score. # Dashboard Welcome to Neuro-v3 Dashboard! Here is a simple guide to help you navigate our website. ## **Tabs** * [Overview Page](/user-guides/overview) * [Issues Page](/user-guides/issues) * [Graphics Page](/user-guides/graphics) ### **Sidebar** Add or remove buildings from view by clicking on their name; the pinpoint will turn green if the site is selected. Click on the three dots to put the building in a custom group, favorite the account, or open the building information in a new tab. * **Search bar**\ Allows you to search for specific buildings * **Filter**\ Allows you to remove individual sites from your view * **Recent**\ Shows your recently viewed buildings * **Sites**\ Gives you a list of your buildings to select from * **Groups**\ Show the groups you’ve created, can click on the group for all the buildings’ information * **Favorites**\ Shows the buildings you favorited # Buildings Welcome to your buildings information! Here is a simple guide to understand the page. ## **How to Access** By clicking on the building name you will be redirected to a new window that contains the information about that specific building. ## **Tabs** * [Overview](/user-guides/overview) * [Issues](/user-guides/issues) * [Monitoring ](/user-guides/building-monitoring) # Device Welcome to your devices! Here is a simple guide on how to access information about and make changes to your device. ## **How to Access** By clicking on the device name, you will be redirected to a new window that contains the information about that specific device ## Tabs * [Device Overview](/user-guides/overview/device-overview) * [Device Issues](/user-guides/issues/device-issues) * [Device Control](/user-guides/device-control) * [Device Activities](/user-guides/device-activities) # Historian Welcome to Historian! Here is where you can customize your data. ## **What Can You Do in the Historian Module?** * **Generate History Charts**\ Create detailed charts that display the historical data for your key equipment or points across different sites. * **Select and Group Points**\ Choose specific equipment or points and group them onto charts. You can: * **Set Chart Types**: Choose how you want to display the data. * **Define Date Ranges**: Select the time period for the data you want to see. * **Create Aggregate Points**: Combine existing points into dynamic aggregate points for better analysis. * **Save and Edit Views**\ Save your chart views as **Favorites** so you can easily access them later. You can also edit these views at any time. ## Historian Overview You can select from favorite views, custom views, and archived views. Each of these has a name, creator, and last date modified. Select the view button to see the saved data; the drop-down arrow will allow you to add to favorite, archive, and delete the data schematic. WARNING: delete will remove the custom view forever, archives can still be restored. You can change the custom views to be in list or tile format by selecting the desired format on the top right. Once viewing the data, by selecting the three dots you can update, copy, add to favorites, archive, delete, show issues, and export the data. You can also change the group, colors, chart type, and toggle between showing the specific data and not by selecting the settings button. ## How to create a custom view 1. Click the create custom view button 2. Selected your desired portfolio, site, equipment class, or system. Then click the search button 3. In the box at the bottom of the screen, use the drop down arrow and boxes to select a more specific overview of information. 4. Once the desired boxes have been checked click the Create View button 5. You may also select specific dates using the green buttons at the top of the widget. 6. Charts will be created showcasing the data you selected. Use the settings menu to customize the charts. Select save when the desired changes have been made. 1. You can change the group, colors, chart type, and toggle between showing the specific data and not. 7. You can hover over the charts to see the specific value at a given time or date. 8. If you wish to save the created view, select the three dots and click save. Alternatively, you can export the data into the form of your choice using the export button under the three dots 1. When saving, you can enter a name for the data, a description, and tags if desired. Name is required. These can also be changed at a later date by selecting update from the three dots while viewing saved views. WARNING: You can only create a view with 50 or less data points, anything more than that will not compile. A message will appear if you try to compile more than 50 data points. ## **Quick Actions** * **Create New View**: Build a new chart with selected points and settings. * **Point Selector**: Choose the equipment or points for your chart. * **Date Range**: Set the time period for the data you want to display. * **Chart Settings**: Format your chart and create aggregate points. * **Save or Export**: Save your chart view or export data. # User Management Welcome to the User Management feature! This tool allows you to control user access and manage permissions. ## **What You Can Do in User Management** * **View All Users and Partners**\ See a list of all users and partners associated with your company. ## **How to Use the User Management Menu** 1. **Access User Management**\ If you have **admin permissions**, go to the **User Mgmt** menu to see a list of users and partners. 2. **View User Details**\ Each row in the list shows: * **Sites**: The sites the user has access to. * **Last Access**: When the user last logged in. * **User:** User's name, clickable to update their information, email and company. * **Role**: The user's role and company * **Status**: Displays active or inactive status. 3. **Open User Detail View**\ Clicking the user's name opens a detailed view with three sections: * **Basic Info**\ Shows basic details like first and last name, email, job title, job area, phone number, and active/inactive status. * **Permissions**\ Manage what the user can do: * **Modules**: Choose which modules they can access. * **Manage Users**: Decide if they can manage other users. * **Control Points**: Control whether they can adjust point settings. * **Scope**\ Set what equipment the user can access: * **Portfolio Level**: Grant access to all equipment under a portfolio. * **Site Level**: Grant access to equipment at a specific site. * **Equipment Level**: Grant access to individual pieces of equipment. 4. **Grant Access to New Sites or Equipment** * **Adding New Equipment**: If new sites or equipment are added, you must manually update the user’s access. * **Update Access**: To refresh access, open the user’s form, click **Update**, and the user will be given access to all new equipment under their current portfolio or site. ## **Quick Tips** * **Admin Permissions**: Make sure you have admin rights to access User Management. * **View and Manage Users**: Check user details, toggle status, or manage users through the action buttons. * **Set Primary Contact**: Designate one primary contact for your company. * **Update Access**: Regularly update user access to reflect new sites or equipment. # Subscription Welcome to subscription! This feature lets you subscribe to existing reports and customize them to fit your needs. ## **What You Can Do in the Subscriptions Menu** * **Subscribe to a Report**\ Choose a report you want to receive regularly. * **Customize Your Report**\ Adjust the filters to select what you want the report to include. * **Name Your Subscription**\ Give your subscription a name so you can easily identify it. * **Set the Delivery Time**\ Choose when you would like to receive the report. * **Select the Format**\ Reports are currently sent via **email**. ## **Subscription Overview** Once you have subscriptions, you can quickly view them in the table with key information about each subscription. You can update the subscription by clicking on the name of the subscription. For guidance, follow through the How to Add Subscriptions section. You can add suspend or delete subscriptions by clicking the trash bin icon in the action column. ## **How to Add Subscriptions** 1. Select the + SUBCRIPTION button 2. Browse through the Reports and select the desired subscription 3. Name the subscription 4. Select a post time from the drop down 5. Select the frequency you would like to send the subscription 1. If you chose Weekly select the Day of the week. If you chose monthly select the day of the month. 6. (Optional) Select the portfolios to receive the subscription 1. (Optional) Select the specific sites to receive the subscription. 2. (Optional) Select the specific equipment to receive the subscription. 3. (Optional) Select the specific system to receive the subscription. 4. (Optional) Select the specific issues to receive the subscription. 7. Select Save ## **Quick Tips** * **Select Report**: Pick the report you want to subscribe to. * **Adjust Filters**: Customize the report content with filters. * **Name and Schedule**: Give your subscription a name and set when you want to receive it. * **Email Format**: Reports are sent via email. # Demonstration Videos Welcome to the Neurocore demo hub. Below you’ll find interactive, step-by-step walkthroughs. ## Interactive Product Demonstrations Welcome to the Neurocore interactive demo library. Each walkthrough below provides a guided, step-by-step demonstration of key features across the platform. These demos are powered by Supademo and are designed to help you quickly learn workflows, explore new features, and share training materials with your team. > 💡 Click any demo to launch the interactive experience. *** ### 🧠 Neurocore Platform Overview A high-level walkthrough of core features and navigation inside Neurocore. {% embed url="" %} *** ### 👥 User Management Learn how to add users, manage roles, adjust permissions, assign scopes, and send invitations within your organization. {% embed url="" %} *** ### 📬 Subscriptions Step-by-step instructions for creating automated report subscriptions, customizing filters, setting delivery schedules, and managing existing subscriptions. {% embed url="" %} *** ### 🔐 Single Sign-On (SSO) Walk through the Neurocore SSO login process, including how the platform handles recognized vs. unrecognized accounts. {% embed url="" %} *** ### 🚀 Neuro 3.1.4 Release Highlights Explore new features introduced in the 3.1.4 release, including platform enhancements and improvements. {% embed url="" %} *** ## Need help or want to request a new demo? If you'd like additional walkthroughs or training material to be added here, reach out to the Neurocore team anytime. # User Profile ## Profile Editing 1. Select the Person Icon in the top right hand corner and select User Profile. 2. A pop-up window will appear where you can edit your First Name, Last Name, and phone number. 3. Once the desired changes have been made select save profile ## Change your password 1. Select the Person Icon in the top right hand corner and select User Profile. 2. Select the change password button 3. Fill out the fields with your old password and new password twice. 4. Select update password, then save profile # Security Protocols #### Notice This document contains **Neuro Building Systems, LLC** proprietary information. The information contained herein is provided solely for the purpose for which it was submitted. No part of this document or its contents may be reproduced, published, or disclosed to any third party without the express written permission of **Neuro Building Systems, LLC**. While the information is provided in good faith and believed to be accurate, **Neuro Building Systems, LLC** disclaims all implied warranties, including those of merchantability and fitness for a particular purpose, and makes no express warranties unless otherwise stated in a written agreement with the customer. In no event shall **Neuro Building Systems, LLC** be liable for any direct, special, incidental, or consequential damages. All information and specifications in this document are subject to change without notice. #### Trademarks NeuroCore and NeuroEdge are registered or pending trademarks of **Neuro Building Systems, LLC.** #### Support and Contacts For technical assistance or further information, please contact us at . #### Related Documentation For a complete list of publications and documents related to this application, please contact us at ### Introduction NeuroCore is a unified platform designed to monitor, control, and optimize building systems across any number of properties. Built with a multi-tenant, scalable architecture, NeuroCore serves as a central nervous system for modern building portfolios—enabling real-time monitoring, automated fault detection, global control, and seamless integration with IoT, BMS, PMS, and GRMS systems. ### Audience This document is intended for individuals and organizations seeking to understand the security measures implemented by **NeuroCore** to protect its cloud-based platform and services. It outlines the core cybersecurity practices, protocols, and infrastructure safeguards that ensure the integrity, confidentiality, and availability of the NeuroCore application. ### Solution Design The NeuroCore platform is a cloud-native application hosted on Amazon Web Services (AWS), purpose-built to provide secure, scalable, and centralized control of building systems across diverse property portfolios. From a single, unified interface, NeuroCore enables real-time monitoring and management of HVAC, lighting, thermostats, water systems, energy meters, and a wide array of IoT devices. Building data is securely transmitted to the NeuroCore cloud via encrypted internet APIs, ensuring confidentiality and integrity across all communications. The platform adheres to modern cybersecurity best practices, including encryption at rest and in transit, role-based access controls, Multi-Factor Authentication (MFA), Single Sign-On (SSO), and comprehensive audit logging, offering full visibility and compliance support for IT and operations teams. At the field level, NeuroEdge devices serve as secure on-premises gateways for site-level system integration. Each NeuroEdge is provisioned through a streamlined and authenticated onboarding process and is centrally managed through a secure container orchestration platform, allowing for encrypted remote access, configuration, and updates—without requiring local intervention. The NeuroCore platform supports standard industry protocols including BACnet/IP, Modbus, MQTT, LoRaWAN, and Zigbee, ensuring vendor-agnostic integration with both legacy and modern systems. With real-time fault detection, fleet-wide control enforcement, and centralized energy optimization, NeuroCore and NeuroEdge together form a secure, intelligent foundation for next-generation building management.
### Sample Deployments
### Cybersecurity Design and Implementation NeuroCore integrates cybersecurity at every layer of its architecture, from secure development practices to hardened cloud infrastructure and field-deployed NeuroEdge Gateway (NEG) devices. Designed to support modern building operations at scale, NeuroCore enforces strict controls around data access, network segmentation, and system integrity—both in the cloud and at the edge. ### Secure Development and Cloud Architecture NeuroCore follows a Secure Software Development Lifecycle (SSDLC), applying security best practices during requirements gathering, development, testing, and deployment. All components undergo regular code reviews, vulnerability scans, penetration testing, and version-controlled release management. The NeuroCore platform is hosted in Amazon Web Services (AWS) and leverages AWS’s enterprise-grade security features, including: * Data encryption in transit and at rest using TLS 1.2+ and AES-256 via AWS Key Management Service (KMS) * Multi-Factor Authentication (MFA) and Single Sign-On (SSO) for user access * Least-privilege IAM policies and service-level identity enforcement * DDoS protection via AWS Shield and application-layer firewalls with AWS WAF * Comprehensive logging and monitoring using CloudTrail, CloudWatch, and integrated SIEM tools AWS’s infrastructure meets certifications such as SOC 2, ISO 27001, HIPAA, and FedRAMP, and its data centers are secured with 24/7 surveillance, biometric controls, and layered physical access restrictions. ### NeuroEdge Gateway (NEG) Security The NeuroEdge Gateway (NEG) is a field-deployed, hardened device designed to integrate on-site building systems with the NeuroCore cloud. Each NEG follows a secure provisioning process, during which it is registered and authenticated to the NeuroCore infrastructure. The NEG is not locally accessible, and all management, updates, and configuration are performed exclusively through NeuroCore’s cloud-based orchestration platform. This design eliminates risks associated with local access, ensuring that: * No direct access (e.g., SSH, web UI, or local console) is exposed at the customer site * All communication is initiated outbound via secure, encrypted tunnels * All updates are cryptographically signed and deployed through NeuroCore’s secure delivery process * Configuration changes and health monitoring are centrally controlled, with full logging and auditability The NEG’s dual-interface architecture supports segmented connectivity: * **Interface 1** connects to the primary building network with internet access for cloud communication * **Interface 2** optionally connects to isolated or auxiliary networks for specialized system integration This network model supports operational flexibility while preserving strict security boundaries between internal systems and external services. ### Zero Trust Operations & Continuous Monitoring NeuroCore enforces a Zero Trust security model across the entire platform: * No implicit trust is granted to any device, user, or service * All access is authenticated, authorized, and logged * No standing administrative access is permitted—elevated privileges are time-bound and audited All data movement between edge devices, internal services, and user interfaces is encrypted, authenticated, and monitored. Security events and anomalies are centrally aggregated and analyzed, enabling rapid detection and response. ### Data Sent to the NeuroCore Application With NeuroCore, no sensitive or personally identifiable information (PII) is transmitted to the cloud. Only operational and technical data required for system monitoring, control, and optimization is securely sent from the NeuroEdge Gateway to the NeuroCore cloud infrastructure. This data includes: * HVAC sensor and controller readings * Alarm and event status * Equipment performance metrics * Building system model data and device states All transmitted data is encrypted in transit using industry-standard protocols to ensure confidentiality and integrity. NeuroCore is designed with a privacy-first architecture to support secure building management without compromising occupant privacy. ### Outbound Traffic Policy for NeuroEdge For security and operational integrity, customers should not apply application-layer filtering, port restrictions, or SSL inspection to outbound traffic originating from the NeuroEdge device unless such controls have been explicitly reviewed and approved by NeuroCore support. ### Access to NeuroCore Application Access to the NeuroCore application is provided via the URL . This access will be granted through the designated channel partner, who will facilitate account creation, role assignment, and authentication based on the specific needs of the organization. All users will be required to authenticate using Multi-Factor Authentication (MFA) and Single Sign-On (SSO) to ensure secure access to the platform. # Privacy Policy **Effective date: October 21 2020** \ This Privacy Policy will help you understand how Neuro Building Systems collects, discloses, and safeguards various types of information, including the personal information you provide to us when you use our platform (the “Platform”) and/or our mobile application (“the App” and collectively with the Platform, our “Services”). We believe it is important for you to know how we treat the information about you that we receive during your use of our Services. \ By accessing or using our Services, you agree to be bound by all of the terms and conditions of use pertaining to our Services and contained in the Terms of Service (available HERE), including this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services. \ The effective date of this Privacy Policy appears at the top of this page. We may need to, and we reserve the right to, change this Privacy Policy from time to time. Any changes, modifications, additions, or deletions to this Privacy Policy will be effective immediately as soon as we post them here. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and to be aware of any modifications. Your continued use of our Services after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by the modified Privacy Policy. \ By sending us an email, requesting information, downloading and using our App, accessing or using the Platform, or otherwise interacting with us, you are submitting information to us, which we will process in accordance with this Privacy Policy. \ Our Services are not intended for children under the age of 18 and we do not knowingly collect data relating to children. \ \ **How to Contact Us** \ If you have any questions or comments about this Privacy Policy, or if you would like us to update certain information you have provided to us or your communication preferences, contact us at: \ \ **Types of Information Collected** \ We collect two types of information about our users: Personal Information and Non-Personal Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our Services. We may also use your information to keep you informed about products and services that we think you want to know about. \ “Personal Information” is information that identifies you. When you engage in certain activities through our Services, such as contacting us, registering for our mailing list, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form. We may ask that you provide us Personal Information, such as your first and last name, mailing address (including zip code), e-mail address, and other personally identifying information. \ We may also ask for your phone number so that we can send you text or SMS messages and notifications. By subscribing to text/SMS notifications, you agree to receive recurring automated marketing messages at the phone number you provide. This is an optional service. Your consent is not required for you to use the Services. You can unsubscribe at any time. \ “Non-Personal Information” is information that does not by itself identify a specific individual. We gather certain information about you based upon your use of the Services in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. \ \ **Use of Information** \ We will primarily use your Personal Information to provide the Services to you, as requested by you or as required by any agreements between us and you. We will also use Personal Information to enhance the operation of our Services, improve our marketing and promotional efforts, statistically analyze use, improve our product and service offerings, and customize the content, layout, and services of the App and the Platform. We may use Personal Information to deliver information to you and to contact you regarding administrative notices. We may also use Personal Information to resolve disputes, troubleshoot problems, and enforce agreements with you, including this Privacy Policy. We may use your Personal Information to offer products, services, or information that we think you may want or need, or that may be of interest to you. \ In addition, we may also collect certain Non-Personal Information, including information about your apartment or residence unit (for example, information about your thermostat or other connected devices.) Such information allows us, and you, to schedule, maintain, access, and troubleshoot the systems, equipment, and devices to keep the building comfortable and efficient. \ Our servers automatically collect certain information about how you use the Services each time you use the Services. This information includes but is not limited to the following: the type of mobile device you use, your IP address, your mobile operating system, the type of mobile Internet browser you use, the date and time of your use of the Services, the unique device identifiers and other diagnostic data. This information may be aggregated to measure the number of visits, average time spent on our Services, pages viewed, time and date of visits, and other similar information. We may use and disclose site use information, for example, to measure the use of our Services, explain the utility of our Services, and to improve the content of our Services. \ We use cookies in connection with our Services. A "browser" or "HTTP" cookie is a unique text file that may be used for data analysis, and enables a web site to tailor information presented to a user based on a user's browsing program. We may use browser cookies to personalize your experience of the Services, to remember you, for fraud prevention, or to track use of our Services. If you do not want to permit the use of cookies, you can set your browser to reject cookies or to notify you when a web site tries to place cookies in your browser program. Note that rejecting cookies may affect your ability to use some of the products, features, functions, or services of our Services. We also may use local shared objects, also known as "Flash cookies" to store your preferences or display content based upon what you view on our Services to personalize your use of the Services. Flash cookies are different from "browser" cookies because of the amount of data, type of data, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, including how to delete Flash cookies, click here for additional information: \  . \ \ Please note that we may process your data without your knowledge or consent, in compliance with this Privacy Policy, where this is required or permitted by law. \ \ **Release of Information** \ We may disclose Personal Information to our affiliates. We may also disclose Personal Information to third parties that partner with us or provide services for us, and to other third parties as permitted by law. We may sell, rent, or share your email address with our third partner partners for their advertising or marketing purposes, to keep you informed about products or services that we think will be of interest to you. \ We encourage our service partners to adopt and post privacy policies. However, the use of your Personal Information by our service partners is governed by the privacy policies of those service partners and is not subject to our control. \ Occasionally, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. \ We may also provide Non-Personal Information about our customers’ traffic patterns, and related services information to third-party advertisers, but these statistics do not include any Personal Information. \ \ **Updating and Correcting Information** \ You can access and modify certain Personal Information stored on our Services, such as your name, phone number, email address, and mailing address, by contacting us via email. \ We retain information provided to us indefinitely unless otherwise stated or otherwise required by law. In some circumstances, you may have the right to ask us to delete your data. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. In addition, we will keep some Personal Information you have asked us to remove for the following purposes: (i) to troubleshoot problems; (ii) to assist with investigations; (iii) to enforce our Terms of Service, or (iv) to comply with legal requirements. \ Therefore, you should not expect that all of your Personal Information will always be completely removed from our databases in response to your requests. \ \ **Opting Out** \ We may, from time to time, send you e-mail regarding our products and services. In addition, if you signed up for our mailing list, we may occasionally send you direct mail about products and services that we feel may be of interest to you. \ You can ask us to stop sending you marketing emails at any time by (i) by following the opt-out links on any marketing email we send to you (ii) by contacting us at any time using the Contact Us information in this Privacy Policy or (iii) by sending us Feedback through the App. \ \ **Security of Information** \ We safeguard Personal Information according to established security standards and procedures, by maintaining physical, electronic, and procedural safeguards for the information. \ Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through our Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. \ We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. \ \ **Privacy Policies of Third-Party Websites** \ When you use a link to go from our Services to a website operated by a third party, this Privacy Policy does not apply to your activity on that third party website. We are not responsible for the privacy practices employed by third-party websites linked to or from our Services, nor for the information or content contained therein. \ \ **Links to Other Websites** \ We may provide links to other websites for your convenience and information. These sites operate independently from our Services and are not under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites. # Terms of Use These Platform Terms of Use (”**Terms of Use**”) govern your use of the Neuro Platform (the “**Platform**”) provided to you (“**you**” or “**your**”) for use pursuant to and subject to a Platform license agreement (the “**Platform License Agreement**”) between Neuro Building Systems (“**Neuro**”) and your employer, or other person or entity who owns or otherwise lawfully controls the computer on which the Platform is installed, or other person or entity that has granted access to your employer or other person or entity who owns or otherwise lawfully controls the computer on which the Platform is installed (“**Licensor**”). BY ACCESSING AND USING THE PLATFORM YOU: (i) REPRESENT THAT YOU ARE DULY AUTHORIZED TO ACCESS AND USE THE PLATFORM; AND (ii) ACCEPT THESE AUTHORIZED USER TERMS AND AGREE THAT YOU ARE LEGALLY BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT ACCESS OR USE THE PLATFORM. 1\. **License Grant**. Subject to your strict compliance with these Terms of Use, Neuro hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited license to use the Platform solely for Your internal business purposes. The foregoing You will terminate immediately on the earlier to occur of: (a) the expiration or earlier termination of the Platform License Agreement between Neuro and Licensor; or (b) your ceasing to be authorized by Licensor to use the Platform for any or no reason. 2\. **Use Restrictions**. You shall not, directly or indirectly: (a) use the Platform except as set forth in Section 1; (b) copy the Platform, in whole or in part; (c) modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Platform or any part thereof; (d) combine the Platform or any part thereof with, or incorporate the Platform or any part thereof in, any other programs; (e) reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Platform or any part thereof; (f) remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices included on or in the Platform, including any copy thereof; (g) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise provide any access to or use of the Platform or any features or functionality of the Platform, for any reason, to any other person or entity, including any subcontractor, independent contractor, affiliate, or service provider of You, whether or not over a network and whether or not on a hosted basis, including in connection with the internet, web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time-sharing, service bureau, Platform as a service, cloud, or other technology or service; (h) use the Platform in violation of any law, regulation, or rule; or (i) use the Platform for purposes of competitive analysis of the Platform, the development of a competing Platform product or service, or any other purpose that is to the Neuro’s commercial disadvantage. 3\. **Collection and Use of Information.** (a) Neuro may, directly or indirectly through the services of others, collect and store information regarding use of the Platform and about equipment on which the Platform is installed or through which it otherwise is accessed and used. (b) You agree that Neuro may use such information for any purpose related to any use of the Platform by you, including but not limited to: (i) improving the performance of the Platform or developing updates; and verifying compliance with the terms of this Agreement and enforcing Neuro’s rights, including all intellectual property rights in and to the Platform. 5\. **Intellectual Property Rights**. You acknowledge that the Platform is provided under license, and not sold, to you. You do not acquire any ownership interest in the Platform under this Agreement, or any other rights to the Platform other than to use the Platform in accordance with the license granted under this Agreement, subject to all terms, conditions, and restrictions. Neuro reserves and shall retain its entire right, title, and interest in and to the Platform and all intellectual property rights arising out of or relating to the Platform, subject to the license expressly granted to the You in this Agreement. You shall safeguard the Platform (including all copies thereof) from infringement, misappropriation, theft, misuse, or unauthorized access. 6\. **Disclaimer of Liability**. IN NO EVENT WILL NEURO OR ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE OWNERS, AGENTS, OFFICERS, EMPLOYEES OR SERVICE PROVIDERS, BE LIABLE TO YOU FOR ANY USE, INTERRUPTION, DELAY, OR INABILITY TO USE THE PLATFORM. YOU ARE PROVIDED THE PLATFORM PURSUANT TO THE PLATFORM LICENSE AGREEMENT BETWEEN NEURO AND YOU, SOLELY FOR THE BENEFIT OF YOU AND AT YOUR DISCRETION. YOU ACKNOWLEDGE THAT YOU HAVE NO RIGHTS UNDER THAT AGREEMENT INCLUDING ANY RIGHTS TO ENFORCE ANY OF ITS TERMS. ANY OBLIGATION OR LIABILITY NEURO OR ITS AFFILIATES, OR ANY OF ITS OR THEIR OWNERS, AGENTS, OFFICERS, EMPLOYEES OR SERVICE PROVIDERS, MAY HAVE WITH RESPECT TO YOUR USE OR INABILITY TO USE THE PLATFORM SHALL BE SOLELY TO YOU PURSUANT TO THAT AGREEMENT AND SUBJECT TO ALL LIMITATIONS OF LIABILITY SET FORTH THEREIN. 7\. **Export Regulation**. The Platform may be subject to US export control laws, including the US Export Administration Act and its associated regulations. You shall not, directly or indirectly, export, re-export, or release the Platform to, or make the Platform accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. You shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the Platform available outside the US. 8\. **Governing Law**. These Terms of Use are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of Laws of any jurisdiction other than those of the State of New York. # Troubleshooting & FAQs ### **What is NeuroCore?** **NeuroCore** is a cloud-based building intelligence platform that provides a centralized interface for monitoring and managing your building systems—including thermostats, HVAC, mechanicals, lighting, sensors, and utility meters. It delivers real-time visibility, control, analytics, and fault diagnostics to improve building performance and reduce operational costs. *** ### **What systems and devices can NeuroCore integrate with?** NeuroCore supports a wide range of protocols and devices, including: * **Thermostats**: Telkonet, Verdant, Honeywell, Legrand, VTech, Thermokon, Enernet * **Protocols**: BACnet, Modbus, MQTT, Zigbee, LoRaWAN, Wi-Fi, Bluetooth, JSON:5, Project Haystack * **BMS Systems**: Niagara, Tridium, ALC, Johnson Controls, and others * **IoT Sensors**: Water, gas, leak detection, occupancy, CO₂, temperature, and more *** ### **Does NeuroCore require a BMS to work?** No. NeuroCore can operate independently of a traditional BMS. Using our **NeuroEdge Gateway**, we connect directly to building systems and IoT devices—eliminating the need for complex programming or legacy controls. *** ### **Is NeuroCore compatible with PMS systems? Can it work without one?** Yes. NeuroCore can integrate with your PMS for automated thermostat control during check-ins and check-outs. Alternatively, it can run **entirely isolated from PMS and core networks**, giving your front desk team control while meeting strict IT security policies. *** ### **What kind of analytics and reporting does it offer?** NeuroCore delivers real-time dashboards, alerts, and reports for: * Energy usage and optimization * HVAC and equipment performance * Occupancy trends and runtime data * Fault detection and issue tracking * Device and sensor health *** ### **Is NeuroCore secure?** Yes. NeuroCore supports **isolated networks** and encrypted data transmission. Our infrastructure is built to meet enterprise-grade IT and OT cybersecurity standards. *** ### **How do users access the system?** NeuroCore is fully web-based and accessible through any modern browser. User roles can be customized for engineers, facility managers, and front desk staff—with controlled permissions. *** ### **Can it scale across multiple properties?** Absolutely. NeuroCore is designed for **multi-property management**, allowing you to manage a portfolio of buildings from one dashboard—each with site-specific data and alerts. *** ### **How is it deployed?** Deployment is fast and straightforward. Our team installs **NeuroEdge Gateways** at each property, which securely collect and send building data to NeuroCore. We handle setup, device mapping, and provide user training. For Technical Support contact Neuro # New Release Notes # 4/15/2025 Website and docs launched. # 9/3/2025 Neuro 3.1.2 Update {% file src="/files/3jOm1JFvUoVJwr8932Vd" %} # 9/24/2025 Neuro 3.1.3 Update **Features** * Add acknowledgment for issues table in the site level. * Add export CSV button and capability to all tables. * Style updates for demand response buttons and data displays. * Add demand response logs slide-out. * Add device chart time selector. * Add MFA. * Partner admins can add new users and set scope and permissions based on their own. * Add “Create Company” to nav bar menu. *** **Bugs** * Fix monitoring page not showing some points. * Some null values appeared as –99. * Usernames are now being processed correctly in the database. * Drop-down select boxes now auto-expand to fit content. * User Management only shows errors when attempting to switch tabs. * Non-system users see incorrect users in the user management list. * Users only have access to tabs where they have corresponding modules (issues, control, etc.). # 10/03/2025 Neuro 3.1.4 Update **Features** * Refactored device history for faster loading and clearer navigation. * Added site-level history to view changes and events across an entire site. * Introduced an overall score to summarize key performance and health indicators. * Added user-module permission checks at both site and device levels. * Integrated new H₂O (water) points for broader monitoring coverage. * Ensured users can only access tabs that correspond to their enabled modules. *** **Bugs** * Updated Verdant mode point-type enums for consistency. * Fixed acknowledgment issues for the Issues list. * Resolved a demand response (DR) loading bug. * Enhanced widget Help behavior and improved popover styles. * Replaced NaN values on control pages with “—”. * Made Issues entries clickable across all pages. * Corrected the Issues Acknowledge dropdown styling. * Removed user ID from session initialization for improved security. * Stopped User Management from double-loading on first open. * Fixed table sorting when cells contain “—” or null values. # 10/27/2025 Neuro 3.1.5 Update **Features** * **Acknowledge Issue Permission Levels**\ Users can now be configured to *view* whether an issue has been acknowledged without having permission to acknowledge it themselves. * **Enhanced Filters, Groups, and Sidebar Functionality**\ Improved navigation and filtering options for a more streamlined user experience. * **Energy/Utility Module (Mock Data)**\ A new Energy/Utility module is now available with mock data accessible to system users. * **Updated Help Links**\ All help links in Neuro now direct users to the official GitBook documentation. * **History Export as PNG**\ Users can now export history data as PNG images for easy sharing and reporting. *** **Bugs** * **Acknowledge Issues Optimization**\ The acknowledgment process now uses a single database call for improved performance. * **Dashboard Site Visibility**\ Sites with no associated equipment now correctly appear in the dashboard. * **KPI Trend Line Accuracy**\ KPI trend lines now display 30 days of data (previously 29). * **History Display Fixes**\ Resolved various issues affecting history data display and accuracy. * **KPI Score Correction**\ Fixed an issue that caused incorrect KPI score calculations. * **Device Header Reporting**\ Corrected the “Last Report” information shown in device headers. * **Device Type Performance Fix**\ Improved performance when viewing devices by type and clicking through lists. # 04/06/2026 ✨ What’s New * Improved **user management experience** powered by AI for smoother administration * Added the ability to **name points and configure device properties** for system users * The **Energy Module** is now accessible to users with the appropriate permissions (not just system users) * Introduced a **notification bell** to keep you informed about recent issues directly in the interface * Added an **alert system** for issues you subscribe to * User preferences are now saved, including your **default system view** for device history and monitoring #### ⚙️ Enhancements * Improved **rule engine performance and reliability** * Updated **time formatting** across issues and reports for better consistency * Refreshed **visual styling** for: * Resolved issues * Device summaries * Enhanced **User Management permissions and forms** * Improved **data organization** in the Historian for clearer structure #### 🛠 Fixes * Resolved issues affecting the **Energy Module** * Fixed inconsistencies with **point naming** * Addressed an issue with **“Acknowledge All” functionality** * Fixed problems with **DR logs** * Resolved **subscription loading issues** * Fixed issues related to **development email handling** # Contact Us ## Representatives: #### Neuro Sales Email: Phone: (914) 639-3538 ## Technical support: Email: Phone: (914) 639-3538 ## Our locations: #### Tarrytown, NY 65 South Broadway\ Tarrytown, NY 10591