> For the complete documentation index, see [llms.txt](https://docs.neurobuildingsystems.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neurobuildingsystems.com/troubleshooting-and-faqs.md).

# Troubleshooting & FAQs

### **What is NeuroCore?**

**NeuroCore** is a cloud-based building intelligence platform that provides a centralized interface for monitoring and managing your building systems—including thermostats, HVAC, mechanicals, lighting, sensors, and utility meters. It delivers real-time visibility, control, analytics, and fault diagnostics to improve building performance and reduce operational costs.

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### **What systems and devices can NeuroCore integrate with?**

NeuroCore supports a wide range of protocols and devices, including:

* **Thermostats**: Telkonet, Verdant, Honeywell, Legrand, VTech, Thermokon, Enernet
* **Protocols**: BACnet, Modbus, MQTT, Zigbee, LoRaWAN, Wi-Fi, Bluetooth, JSON:5, Project Haystack
* **BMS Systems**: Niagara, Tridium, ALC, Johnson Controls, and others
* **IoT Sensors**: Water, gas, leak detection, occupancy, CO₂, temperature, and more

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### **Does NeuroCore require a BMS to work?**

No. NeuroCore can operate independently of a traditional BMS. Using our **NeuroEdge Gateway**, we connect directly to building systems and IoT devices—eliminating the need for complex programming or legacy controls.

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### **Is NeuroCore compatible with PMS systems? Can it work without one?**

Yes. NeuroCore can integrate with your PMS for automated thermostat control during check-ins and check-outs. Alternatively, it can run **entirely isolated from PMS and core networks**, giving your front desk team control while meeting strict IT security policies.

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### **What kind of analytics and reporting does it offer?**

NeuroCore delivers real-time dashboards, alerts, and reports for:

* Energy usage and optimization
* HVAC and equipment performance
* Occupancy trends and runtime data
* Fault detection and issue tracking
* Device and sensor health

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### **Is NeuroCore secure?**

Yes. NeuroCore supports **isolated networks** and encrypted data transmission. Our infrastructure is built to meet enterprise-grade IT and OT cybersecurity standards.

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### **How do users access the system?**

NeuroCore is fully web-based and accessible through any modern browser. User roles can be customized for engineers, facility managers, and front desk staff—with controlled permissions.

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### **Can it scale across multiple properties?**

Absolutely. NeuroCore is designed for **multi-property management**, allowing you to manage a portfolio of buildings from one dashboard—each with site-specific data and alerts.

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### **How is it deployed?**

Deployment is fast and straightforward. Our team installs **NeuroEdge Gateways** at each property, which securely collect and send building data to NeuroCore. We handle setup, device mapping, and provide user training.

For Technical Support contact Neuro